Policies

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. Personal identifying photos will not be used. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

We require at least 24 hour notice for reschedules or cancellations.

If you cancel with less than 24 hours notice, and your cleaning is not rescheduled within a week, you will be charged the full anticipated cost of your scheduled cleaning, without exceptions. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules.

Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Liv Grace Love Cleaning Service reserves the right to make these determinations on a case by case basis.

If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at our current hourly rate.

If for any circumstance our staff is SENT AWAY or LOCKED OUT from your home at the scheduled cleaning time, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested.

For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible. 

If asked  to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Liv Grace Love Cleaning Service and/or any of its employees responsible for any damage or breakage to any article or component.

We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

Damage must be reported to our office staff by phone or email within 2 business days of service or Liv Grace Love Cleaning Service may not be held liable.

Liv Grace Love Cleaning Service cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

CHECK, CASH, VISA/MASTERCARD and BANK TRANSFERS are all acceptable forms of payment.

A  $45 service charge will be added to all NSF Checks. If a check is not received on the day of the cleaning your credit card will be charged. NO EXCEPTIONS

Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.

We offer many ways to pay for our service.

Cash should be put in sealed envelopes addressed to Liv Grace Love Cleaning Service.